The deal, in plain words.

A place to find someone and book a time.

Teleoplexy is a directory of verified professionals and a way to book a video visit with one. We check that a licence is real, we show you the times a professional actually has open and the price on their card, and we carry the payment. That is the entire service.

We are not a medical, legal, or accounting practice. We don’t provide care, give advice, diagnose anything, or decide who is right for you. We don’t supervise professionals, review their work, or stand behind the outcome of a visit. The professional does all of that, and answers for it.

This is not for an emergency. If someone is in physical danger — chest pain, trouble breathing, a serious injury — call 911 or go to an emergency department. If someone is thinking about suicide or self-harm, the 988 Suicide & Crisis Lifeline answers day and night: call or text 988, or chat at 988lifeline.org. It is free. Don’t wait on a booking.

Independent, and verified before they appear.

Every professional on this network is independent. They are not our employees, partners, or agents. They set their own hours, write their own prices, decide who they take on, and are responsible for their own licensing, insurance, and records. Your agreement for care is with them, not with us.

What we verify before a professional can be booked: their identity, through a government ID check; their licence number, against the issuing board’s own record; and their standing against the federal OIG exclusion list. A verified mark means we checked. It is not a review, a rating, or a recommendation.

Professionals also carry obligations to us: keep the licence current, keep the card honest, show up for booked times, and tell us if anything about that standing changes. A professional who doesn’t comes off the network.

The time is the agreement.

A professional posts the times they have open and the price. When you book one of those times and pay, the visit is confirmed then and there — nobody has to accept afterwards, because posting the time was the offer and booking it was the yes.

• Cancel 24 hours or more before the visit starts — full refund.
• Cancel less than 24 hours before it starts, or don’t show up — no refund. The professional held that time and turned others away for it.
• If the professional cancels, at any notice, you are refunded in full.

Refunds go back to the card that paid, through Stripe, and take as long as your bank takes. To cancel, email [email protected] — and do it early if you can, so the time goes back on the board for someone else.

Ten dollars a month, and the price on the card.

A card costs ten dollars a month, flat. There is no premium tier, no boost, and no placement to buy. The fee buys you a place in the network and nothing else — it never touches ranking or reach. Ordering happens inside the asker’s own assistant, somewhere we cannot reach.

A visit costs what the professional’s card says it costs. They set that price; we don’t. It is shown before you pay and charged once, at the moment you book. Payments run through Stripe. After a paid visit, a clinician can issue a superbill you may submit to insurance — whether your insurer pays is between you and them.

Membership renews monthly until you cancel, and cancelling stops the next charge rather than refunding the last one. We’ll give notice before any price change.

A short list, and none of it is a surprise.

• Be who you say you are. No impersonating another person, business, or professional; no card for someone who hasn’t agreed to it.
• Keep the card honest. Prices, availability, and credentials on a card must be true. A licence you don’t hold is fraud, not marketing.
• Respect the knock. Reach is granted by a human, one direction at a time. No bulk messaging, no advertising to people who didn’t open a door, no using this network to build a mailing list.
• No scraping. Don’t harvest these pages or the directory. Your assistant is welcome to connect properly and ask — that path is open and free.
• Nothing illegal, and nothing that puts another person at risk.

We can suspend or close an account that breaks these, and we will close one that endangers someone. If we close your account, the deletion terms in the privacy page still apply to what we hold.

Said once, without the fog.

The service is provided as it is. We work to keep it accurate and available, but we don’t promise it will be uninterrupted, and we don’t promise an outcome from any visit. We are not liable for the care, advice, or conduct of an independent professional — that is theirs. Where we are liable for something, our liability is limited to the fees you paid us in the twelve months before it happened. Nothing here limits liability the law doesn’t let us limit.

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. If we change them, we’ll post the new version here with a new date, and keep using the service means you’re on the new one.

Ask us anything in here.

If a line in this document is unclear, that is our problem to fix, not yours to decode. Write to [email protected].